We do not accept walk-ins. Please arrive at least 20 min. early
to your appointment to allow time for the registration process
and proper completion of forms. Insurance card and
Driver's license will be required.
Appointments may be made during regular office hours.
We plan for emergency openings in each doctor's schedule
to fit in acutely ill patients. Please cancel appointments you
Cancellations and no-shows without a 24 hour advance notice are subject to a fee . Fees must be paid in full prior to
scheduling subsequent appointments.
Payments and co-pays are expected at time of service on all out-of-network insurance.
Please call the office for lab results (847) 884-7111.
We are happy to answer your questions on medical problems. However, it would be unfair to patients in the office if we were to leave the exam rooms to answer each phone call. We have scheduled call back times for routine matters, and the office staff has been trained to answer many of your questions. They will relay your questions to the doctor, so that your call may be answered at the earliest opportunity. To expedite your message, a voice-mail system may route your call to the appropriate department.
If You Need Help
Please contact our Office Manager, Brenda Booth at (847) 884-7111
Brenda has been with Westbrook for over 20 years and she will happy to address any problems or concerns you might have.
Please contact your pharmacy for refills and they will contact us. Allow 24 hours for non-emergency prescription refills, and account for this time frame so you don't run out of medicine.
Some insurance companies require paper referrals. Requests for paper referrals are reviewed as to appropriateness and medical indication, and are usually processed within 48-72 hours. Many paper referral forms are subject to a fee, which must be paid in advance of pick-up or mailing.
During non-office hours we are available for emergencies through our answering service. We will do our best to respond promptly. We are always reachable by pager.
Please be considerate in calling after hours and on weekends. Prescriptions, refills, test results, and routine matters are handled only during regular office hours so that your chart may be available. Routine prescription refills are called in with 24 hours.
Emergency NumbersWestbrook Internal Medicine, S.C. (847) 884-7111
St. Alexius Medical Center (847) 843-2000
Alexian Brothers Medical Center (847) 437-5500
About Our Office
Our office is here to meet your needs. We pride ourselves on being prompt, so there is rarely a significant wait during your visit. Our hours are flexible. We have early morning and evening hours for your convenience. We are located within St. Alexius Medical Campus at 1555 N. Barrington Rd. Doctor's Building One, Suite 505 in Hoffman Estates, IL 60169. Phone: (847) 884-7111 Fax (847) 884-7156
Saturday 9:00AM to Noon
We participate with many insurance carriers. Below, you'll find some of the plans in which we currently participate. However,
the list of providers is always changing so please call the office, before scheduling your first appointment, to ask us if we're currently working with your health insurance provider (847) 884-7111.
If you are in a managed care plan with which we do not contract, you may still be seen in our office - but you may have a higher out-of-pocket cost. Although it is unusual, some PPOs require that you see their contracted providers, and only they may issue referrals to you when required for your medical care.
Blue Cross Blue Shield
Please be aware that we have terminated all our HMO contracts at the end of 2002. With these, and other plans, reimbursement levels are inadequate to cover our costs to provide the high quality health care we believe you deserve. We always try to negotiate acceptable rates so we may continue to be your doctors. Unfortunately, this is not always possible. We do re-evaluate contracts yearly. Please check with us if you are unsure. We will be happy to see you under any of the many other insurance plans with which we participate.
Monday 9:00AM to 6:30PM
Tuesday 9:00AM to 5:00PM
Wednesday 9:00AM to 5:00PM
Thursday 9:00AM to 5:00PM
Friday 8:00AM to 5:00PM
Saturday 9:00am to 12:00PM
Fax: (847) 884-7156
1555 N. Barrington Rd. Suite 505 Hoffman Estates, IL 60169
Phone: (847) 884-7111
Westbrook Internal Medicine
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