1555 N. Barrington Rd. Suite 505 Hoffman Estates, IL 60169

Phone: (847) 884-7111

Appointments

We do not accept walk-ins. Please arrive at least 20 min. early

to your appointment to allow time for the registration process

and proper completion of forms.  Insurance card and

Driver's license will be required.


Appointments may be made during regular office hours. 

We plan for emergency openings in each doctor's schedule

to fit in acutely ill patients.  Please cancel appointments you

cannot keep.


Cancellations and no-shows without a 24 hour advance notice are subject to a fee . Fees must be paid in full prior to
scheduling subsequent appointments.

Payments and co-pays are expected at time of service on all out-of-network insurance.


Please call the office for lab results (847) 884-7111.


Telephone Calls

We are happy to answer your questions on medical problems. However, it would be unfair to patients in the office if we were to leave the exam rooms to answer each phone call. We have scheduled call back times for routine matters, and the office staff has been trained to answer many of your questions. They will relay your questions to the doctor, so that your call may be answered at the earliest opportunity. To expedite your message, a voice-mail system may route your call to the appropriate department.


If You Need Help


Please contact our Office Manager, Brenda Booth at (847) 884-7111


Brenda has been with Westbrook for over 20 years and she will happy to address any  problems or concerns you might have.


Prescription Refills

Please contact your pharmacy for refills and they will contact us. Allow 24 hours for non-emergency prescription refills, and account for this time frame  so you don't run out of medicine.

Referral Forms

Some insurance companies require paper referrals. Requests for paper referrals are reviewed as to appropriateness and medical indication, and are usually processed within 48-72 hours. Many paper referral forms  are subject to a fee, which must be paid in advance of pick-up or mailing.

ergencies

During non-office hours we are available for emergencies through our answering service. We will do our best to respond promptly. We are always reachable by pager.

Please be considerate in calling after hours and on weekends. Prescriptions, refills, test results, and routine matters are handled only during regular office hours so that your chart may be available. Routine prescription refills are called in with 24 hours.

Emergency NumbersWestbrook Internal Medicine, S.C. (847) 884-7111
St. Alexius Medical Center (847) 843-2000
Alexian Brothers Medical Center (847) 437-5500

Westbrook Internal Medicine in Hoffman Estates IL 60169

About Our Office

Our office is here to meet your needs. We pride ourselves on being prompt, so there is rarely a significant wait during your visit. Our hours are flexible. We have early morning and evening hours for your convenience. We are located within St. Alexius Medical Campus at 1555 N. Barrington Rd. Doctor's Building One, Suite 505 in Hoffman Estates, IL 60169. Phone: (847) 884-7111   Fax (847) 884-7156


Saturday          9:00AM to Noon

Fax: (847) 884-7156

Westbrook Internal Medicine

Insurance Plans

We participate with many insurance carriers. Below, you'll find some of the plans in which we currently participate. However,

the list of providers is always changing so please call the office, before scheduling your first appointment, to ask us if we're currently working with your health insurance provider (847) 884-7111.


  • Medicare - We are Medicare participants and accept Medicare assignment.
  • Indemnity Insurance (commercial/traditional) -- Almost all plans 


If you are in a managed care plan with which we do not contract, you may still be seen in our office - but you may have a higher out-of-pocket cost.  Although it is unusual, some PPOs require that you see their contracted providers, and only they may issue referrals to you when required for your medical care.

Blue Cross Blue Shield

  • All Blue Cross PPO(s)
  • Blue Choice (MCNP)
  • Blue Cross PPO
  • Blue Advantage PPO 


PPOs

  • CCN
  • PHCS (Private Healthcare Systems) -  Fortis, Guardian, some Cigna Health Plans and others
  • FirstHealth
  • HealthStar PPO
  • HealthFirst PPO
  • HFN (Healthcare's Finest Network)
  • Humana - ChoiceCare (Motorola)
  • Rush POS - Unicare, Rush-Prudential PPO
  • Preferred Plan (USA MCO, ProNet, and others)
  • Principal
  • United PPO
  • and many others


HMOs

Please be aware that we have terminated all our HMO contracts at the end of 2002.  With these, and other plans, reimbursement levels are inadequate to cover our costs to provide the high quality health care we believe you deserve.  We always try to negotiate acceptable rates so we may continue to be your doctors.  Unfortunately, this is not always possible.  We do re-evaluate contracts yearly.  Please check with us if you are unsure. We will be happy to see you under any of the many other insurance plans with which we participate.

Your Visit


Hours
Monday           9:00AM to 6:30PM
Tuesday           9:00AM to 5:00PM
Wednesday     9:00AM to 5:00PM
Thursday         9:00AM to 5:00PM
Friday               8:00AM to 5:00PM

Saturday          9:00am to 12:00PM